Effective Date: [Insert Date]

At Phonegearshub, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help. This Return and Refund Policy explains when and how you can return products, and how refunds are processed.

1. Return Eligibility

We accept returns only under the following conditions:

  • Product is damaged or defective
  • Wrong product received
  • Item received is different from what was ordered

Returns are not accepted for:

  • Change of mind
  • Items damaged due to improper use or mishandling by the customer
  • Products used or not in original condition

2. Return Request Timeframe

You must raise a return request within 7 days of receiving your order.

3. Conditions for Return

To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition as you received it.
  • It must be in the original packaging with all tags, labels, and accessories.
  • A proof of purchase/invoice is required.

4. Return Process

To initiate a return:

  1. Email us at [Insert your official email address here] with:
    • Your order number
    • Reason for return
    • Photos/videos of the product showing the issue
  2. Our team will review the request and respond within 24-48 hours.
  3. Once approved, you will be guided on the return shipping process.
  4. Return pickup may be arranged for select locations, otherwise, customers may be asked to self-ship the item to our return address.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

  • If approved, the refund will be processed within 5–7 business days.
  • Refunds will be issued to the original payment method used during the purchase.
  • If you paid via Cash on Delivery (COD), we will request your UPI ID or bank account details to process the refund.

Note: Shipping charges (if any) are non-refundable.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeline:

  1. Check your bank account again.
  2. Contact your bank or payment provider.
  3. If the issue persists, contact us at [Insert your official email address here].

7. Exchange Policy

We do not offer direct exchanges. If you wish to get a different item, please return the original product (if eligible), and place a new order separately.

8. Cancellation Policy

  • You can cancel your order before it has been shipped by contacting us immediately.
  • Once the order is shipped, it cannot be cancelled.

9. Contact Us

For questions about returns, refunds, or exchanges, contact our customer support:

Phonegearshub
Website: https://www.phonegearshub.com
Email: [Insert your official email address here]